Refund policy

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (BRH GmbH, Pettenkoferstr. 29, 80336 Munich, Germany, Fax +498955059313, info@thehynge.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

a) In case your withdrawal reaches us before shipment has been initiated

If you withdraw from this contract prior shipment, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

b) In case your withdrawal reaches after shipment has been initiated

The return address will be sent to you with the confirmation of receipt of your withdrawal from this contract.

You shall send back the goods without undue delay and in any event not later than 14 days from the day on which we have confirmed the receipt of your withdrawal from this contract and forwarded the return address to you. The deadline is met if you send back the goods before the period of 14 days has expired.

The costs for the return of goods have to be born by you as the customer.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved and

- if you are a citizen of the European Union (EU), we will reimburse the full amount back to you within 14 days.

- if you are a citizen outside of the European Union (EU), we will reimburse the costs of all product items within 14 days, however no shipping costs will be reimbursed.

If more than 20 business days have passed since we’ve approved your return, please contact us at info@thehynge.de.